The Short Version
Turnover costs 4x what most companies track. They know it. They still treat it like weather. Something that happens to you, not something you caused.
We built Clover ERA to fix that. Not with surveys. Not with perks. With operational infrastructure that shows managers what's actually happening on their teams, in time to do something about it.
Why This Exists
Clive spent twenty years inside Fortune 500 transformations. Technology companies. Financial services. Industrial operations. The pattern was always the same.
A company would spend millions on a transformation program. They'd redesign processes, restructure teams, roll out new tools. Then the people who made it all work would leave. Quietly. One by one. Nobody connected the dots until the replacement costs were already baked in.
He kept hearing the same thing from executives: "We didn't see it coming."
They did see it. They just didn't know they were looking at it. The senior engineer who stopped pushing back. The operations lead who went from three questions per meeting to zero. The top performer whose 1:1s got shorter every month.
Managers noticed these shifts. They just read them wrong. They thought compliance meant contentment. They thought silence meant stability.
The problem was never the managers. It was the system. No tools. No signals. No way to connect what they were seeing to what it actually meant.
Neil saw it from the other side. Twenty years in large organisations managing operations and optimising processes. Flow rates, cycle times, capacity utilization. All measurable. All improvable.
People were different. The best operators left for reasons that only became obvious in the exit interview. By then it was too late. The knowledge walked out the door and the replacement cost showed up six months later in a budget nobody was watching.
He started asking a different question: what if you could see departure risk the same way you see a bottleneck on a production line? What if the signals were already there and managers just needed a way to read them?
That question became Clover ERA.
What We Built
The CLOVER Framework translates retention research into daily manager behaviors. Six elements, each backed by science, each actionable at the individual level. The Clover ERA platform gives managers real-time signals, specific actions, and accountability systems. It gives leaders visibility into what's actually happening across their organization.
