Clive Hays

Engaged Employees

People Fake Productivity at Work—Here’s What You Should Measure Instead

In today’s rapidly evolving workplace, productivity has traditionally been seen as the gold standard for measuring both individual and organizational effectiveness. However, this metric is increasingly proving to be inadequate. While some employees appear busy, many are simply faking productivity, and the truth is, there are much better ways to evaluate whether your team is […]

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How Financial Services Leaders Use Real-Time Insights to Prevent Burnout

In the fast-paced world of financial services, burnout has become an all-too-common issue that threatens both individual well-being and organizational success. The constant pressure to meet targets, adapt to evolving regulations, and manage high-stakes portfolios can take a toll on employees. However, the advent of real-time insights, driven by data analytics and advanced technology, is

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Unleashing Potential: The Case for Encouraging Erin to Do What She Does Best Every Day

Imagine your employee Erin strongly agrees with the statement “At work, I have the opportunity to what I do best every day.” Rob at another organization does not agree at all. What does this mean for Erin, Rob, their managers, and their organizations?  According to Culture Shock, when Erin strongly agrees with this Gallup query, it

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The Power of Clarity: Why Employees Need to Know What is Expected of Them at Work

In Microsoft’s 2023 State of Goal Setting Report by Forrester Consulting, 54% of people said that feeling confident and connected to their goals made them happier at work. When people know what is expected of them, they feel more confident and motivated to do their best. This clarity is important because it helps both individuals

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Empowering Success: The Crucial Role of Managers in Providing Resources for Employee Success

In many organizations we consult, employees struggle to get timely access to the tools and environments they need to do their work. Managers shoulder this seemingly simple, though often challenging practice. In their 2023 book, Culture Shock, Gallup authors share 16 predictive statements about important habits for great managers to practice. Statement #2 is, “I

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